Legal

Terms of Service for the Axon service

Rules under which CREHLER Sp. z o.o. provides the Axon service – a sales application for sales representatives, operating as an overlay on a Shopware 6 store.

Version 2.0 · effective from 22.09.2026

This is an English translation provided for convenience. In case of any discrepancy between language versions, the Polish version prevails. Read the binding Polish version →

These Terms set out the rules under which CREHLER Sp. z o.o. provides the Axon service – a sales application for sales representatives, operating as an overlay on a Shopware 6 store. The Service is provided exclusively to entrepreneurs.

These Terms constitute terms and conditions within the meaning of Article 8 of the Act of 18 July 2002 on the Provision of Electronic Services.

§ 1. Definitions

  1. Service Provider – CREHLER Sp. z o.o. with its registered office in Zielona Góra, ul. Generała Władysława Sikorskiego 4/120, 65-454 Zielona Góra, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Zielona Góra, 8th Commercial Division of the National Court Register, under KRS number: 0000589243, share capital PLN 48,000.00, NIP: 9731024669, REGON: 363109359.
  2. Customer – an entrepreneur who has concluded an agreement with the Service Provider for the provision of the Service.
  3. Service (Axon) – the sales application made available by the Service Provider in the software as a service (SaaS) model, together with the Panel and documentation.
  4. Panel – the administrative interface available at panel.useaxon.io, used to manage the Account, Stores and billing.
  5. Account – the set of the Customer's resources and permissions in the Panel, created during the registration process.
  6. Store (tenant) – a single instance of Axon connected to one Shopware instance of the Customer, available at a dedicated address. The Store is the billing unit.
  7. Shopware – the Shopware 6 online store software in the version specified in § 4, to which the Customer independently holds the rights and licences.
  8. SW Access Token – the access key to the Shopware sales channel API, provided by the Customer in order to connect the Store to the Service.
  9. User – a person to whom the Customer has granted access to the Service, in particular a sales representative.
  10. Customer Data – data processed in connection with the use of the Service, including personal data for which the Customer is the controller. Customer Data is stored in the Customer's Shopware instance.
  11. Trial Period – 14 days of free use of the Service, counted from the addition of the first Store.
  12. Billing Period – a monthly period counted from the date of activation of the subscription.
  13. Price List – the schedule of fees published at useaxon.io/pricing, constituting Annex 1. In the event of any discrepancy, the price list published at useaxon.io/pricing shall prevail.
  14. SLA – the Service availability terms and support rules, constituting Annex 2.
  15. Data Processing Agreement (DPA) – the agreement on entrusting the processing of personal data, constituting Annex 3.

§ 2. Subject matter and nature of the service

  1. The Service Provider makes Axon available to the Customer via the Internet, without transferring any rights to the software, on the terms set out in § 11.
  2. Axon is a presentation and sales-handling layer on top of the Customer's system. It contains no business logic of its own: prices, discounts, limits, permissions, commercial policy and the document life cycle originate from the Customer's Shopware and are merely presented and transmitted by Axon.
  3. Mode of operation. The Service Provider makes available an application running in the User's browser. The application connects directly to the Customer's Shopware instance; business data does not pass through the Service Provider's infrastructure and is not stored in it. User authentication is performed by the Customer's Shopware on the basis of its own credentials; the Service Provider neither receives nor stores those credentials.
  4. The Service Provider's infrastructure stores only: Account data, billing data and the Store configuration, comprising the Shopware instance address, technical name, any custom domain, the SW Access Token and colour scheme settings.
  5. Business data generated as a result of using the Service – quotes, orders, invoices, customer and product data – as well as the interface settings of individual Users are saved in the Customer's Shopware instance. The Service Provider does not maintain its own database of such data.
  6. Axon does not replace the Shopware administration panel. The scope of operations not available from within Axon is described in the documentation.
  7. The Service is provided in Polish, English and German.

§ 3. Conclusion of the agreement and exclusively professional nature

  1. The agreement is concluded upon creation of the Account and addition of the first Store, following acceptance of the Terms and the Privacy Policy.
  2. The agreement is concluded for an indefinite period.
  3. The Service is intended for and sold exclusively to entrepreneurs, for the purpose of carrying out activities of a professional nature. The Service Provider may refuse to conclude the agreement or withdraw from it within 14 days if there is a reasonable suspicion that false data has been provided, that the law has been infringed or that the Service has been used contrary to its intended purpose.

§ 4. Technical requirements and conditions on the Customer's side

  1. The following are required in order to use the Service:
    1. an active Shopware 6 instance in version 6.7 or later, covered by the manufacturer's security support, in the SaaS, PaaS or self-hosted model;
    2. valid licences for Shopware and for the modules required for the features the Customer wishes to use;
    3. an SW Access Token for a sales channel covering B2B customers and prices;
    4. a Shopware instance configuration enabling connection with the application, including CORS settings compliant with the documentation;
    5. a device with an up-to-date browser and Internet access.
  2. The Customer undertakes to keep the Shopware instance up to date in terms of security patches and to install them without undue delay. The Service Provider shall not be liable for the consequences of using the Service on a Shopware instance containing known, unremedied vulnerabilities, in particular for unauthorised access to Customer Data obtained in that way.
  3. The Service Provider does not supply Shopware licences or modules of the Shopware manufacturer and shall not be liable for their availability, scope or terms. Obtaining and maintaining the appropriate licences is the Customer's responsibility. The absence of a required licence results in the unavailability of the corresponding Axon features and does not constitute a defect of the Service.
  4. The scope of Service features dependent on Shopware licences is set out in Annex 1 item 5.
  5. Axon requires a permanent network connection. The Service is not intended to operate in full offline mode. Short interruptions in connectivity do not terminate the session; however, changes not saved at the moment connectivity is lost are not queued or sent later, with the exception of bulk addition of products. This principle is a feature of the Service and not a defect.
  6. The Customer shall ensure that the Shopware configuration complies with the documentation and that the data in its system is correct.

§ 5. Trial Period

  1. The Customer is entitled to a 14-day Trial Period, free of charge, without the need to provide payment card details, covering the full range of features.
  2. The Trial Period is available once. The Service Provider may refuse a further Trial Period to the same Customer or to affiliated entities.
  3. Upon expiry of the Trial Period, the Customer activates a paid subscription or the Store is suspended. Suspension does not result in the loss of Customer Data, as that data is located in the Customer's Shopware instance and has never left it.
  4. The Service Provider does not charge any fees automatically after the end of the Trial Period.
  5. The configuration of a Store suspended after the Trial Period is retained for 30 days, after which it is deleted together with the SW Access Token.

§ 6. Fees, invoices and taxes

  1. The subscription fee is charged per Store, regardless of the number of Users, devices, quotes and orders.
  2. The amount of the fees is set out in the Price List. All amounts in the Price List are net amounts. VAT is settled in accordance with the regulations applicable to the given transaction and the Customer's status. In the case of cross-border provision of the Service to a taxable person established in another Member State of the European Union, the tax may be settled by the Customer under the reverse charge mechanism, if so required by the applicable regulations. The Service Provider may request an EU VAT number or other information necessary to correctly determine the rules of taxation.
  3. The billing currency is determined on the basis of the country indicated in the Store's billing data. For Customers from Poland, the billing currency is the Polish zloty, and providing a NIP number is mandatory.
  4. Value added tax:
    1. sales to taxable persons established in Poland are subject to taxation at the standard rate of 23%;
    2. sales to taxable persons from other Member States of the European Union holding a valid EU VAT number verified in the VIES system are settled under the reverse charge procedure; the tax is settled by the purchaser;
    3. sales to taxable persons from outside the European Union are not subject to value added tax in Poland;
    4. the Customer is responsible for the accuracy and currency of the tax identification number provided. Providing an invalid or false number entitles the Service Provider to correct the invoice and charge the Customer the tax due together with interest.
  5. Billing takes place in advance, for the next Billing Period.
  6. Payments are handled by Stripe Payments Europe, Ltd. The Service Provider does not store full payment card data. Accepted methods are set out in the Price List.
  7. The Customer consents to invoices being issued and sent in electronic form. Invoices for purchasers holding a Polish NIP number are issued in the National e-Invoicing System (KSeF); invoices for other purchasers are made available in the Panel and sent to the designated email address.
  8. In the event of a delay in payment, the Service Provider shall call on the Customer to pay, setting an additional deadline of not less than 7 days. After that deadline has expired to no effect, the Service Provider may suspend access to the Store. The fee is due for the period of suspension for reasons attributable to the Customer.
  9. The Service Provider is entitled to statutory interest for delay in commercial transactions and to the compensation referred to in the Act on Counteracting Excessive Delays in Commercial Transactions.
  10. A change to the Price List requires the Customer to be informed at least 30 days in advance, on a durable medium. The new rates apply from the next Billing Period. A Customer who does not accept the change may terminate the agreement with effect from the date on which the change enters into force; until that date the existing rates apply.

§ 7. Accounts, access and credentials

  1. User access to Axon is based on the user accounts of the Customer's Shopware. Authentication is performed by Shopware; the Service Provider does not maintain a database of User passwords and has no access to them.
  2. The Panel Account is a separate account, maintained by the Service Provider, with its own password stored in hashed form.
  3. The SW Access Token is an access key to the sales channel API which, in accordance with the Shopware architecture, is public in integrations using the Store API and does not constitute a credential granting independent access to the personal data of the Customer's customers. The Service Provider stores it in the Store configuration and uses it solely for the purpose of providing the Service.
  4. The Customer is responsible for limiting the permissions of the sales channel from which the SW Access Token originates to the scope necessary for the Service, and undertakes to generate a new key immediately upon becoming aware of its misuse or of a vulnerability enabling its use against the Shopware instance.
  5. The Service Provider deletes the SW Access Token without delay, no later than within 7 days of termination of the agreement or deletion of the Store.
  6. The Customer is liable for the acts and omissions of its Users as for its own, including for granting and revoking their permissions in Shopware.
  7. The Customer undertakes not to make access to the Service available to third parties or to use it for the benefit of third parties without a separate agreement.
  8. The Service Provider may access the Store configuration only to the extent necessary to handle a support request, remedy a failure or perform a legal obligation.

§ 8. Rules of use

  1. The Customer undertakes to use the Service in accordance with the law, the Terms and the documentation.
  2. In particular, the following is prohibited:
    1. undertaking actions that threaten the stability or security of the Service, including load and penetration testing without the prior written consent of the Service Provider;
    2. circumventing technical restrictions, request limits or access control mechanisms;
    3. reproducing, decompiling and translating the code of the Service beyond the scope permitted by mandatory provisions of law;
    4. using the Service to build a competing product;
    5. introducing unlawful content into the Service.
  3. The Service Provider may introduce technical request limits protecting the stability of the Service. Information on the limits is made available in the documentation.
  4. In the event of a breach of § 8(2), the Service Provider may suspend access to the Service after a prior request, and in the event of a gross breach – immediately, informing the Customer of the reason.

§ 9. Availability, support and development

  1. The Service Provider shall use its best efforts to ensure that the Service is available continuously. Availability parameters and support rules are set out in the SLA.
  2. The Service Provider may carry out maintenance work. Planned work is announced in advance as specified in the SLA and carried out, where possible, outside working hours.
  3. The Service Provider develops the Service and may introduce functional changes. Changes that materially restrict existing functionality require the Customer to be informed 30 days in advance and entitle the Customer to terminate the agreement with effect from the date on which the change enters into force.
  4. The Service Provider shall not be liable for unavailability resulting from causes attributable to the Customer's Shopware, its hosting, Internet provider, Users' devices or the actions of third parties over which it has no control. Owing to the mode of operation of the Service described in § 2(3), availability of the application does not mean availability of Customer Data if the Customer's Shopware instance is unavailable.

§ 10. Complaints

  1. The Customer submits complaints concerning the Service to [email protected] or via the form in the Panel.
  2. A complaint should contain: identification of the Customer and the Store, a description of the irregularity stating the steps taken step by step, the number of the document concerned, the date and time of the event, a screenshot and identification of the device and browser.
  3. The Service Provider shall consider the complaint within 14 days of receipt of a complete submission. In matters requiring the cooperation of third parties, the deadline may be extended, of which the Service Provider shall inform the Customer.
  4. The response is sent to the email address from which the submission was received.

§ 11. Intellectual property rights

  1. All rights to Axon, including to the code, interface, documentation, trade marks and graphic elements, are held by the Service Provider or its licensors.
  2. Upon conclusion of the agreement, the Service Provider grants the Customer a non-exclusive, non-transferable licence, without the right to grant sublicences, for the term of the agreement, without territorial restrictions, to use Axon by the Customer's Users in the following fields of exploitation:
    1. temporary reproduction of Axon in the memory of the end devices of the Customer's Users, including in RAM and the browser cache, to the extent necessary to launch Axon and use it in accordance with its intended purpose;
    2. displaying the Axon interface and its graphic elements on the end devices of the Customer's Users;
    3. reproduction of the Axon documentation by digital and reprographic techniques and making it available within the Customer's organisation, solely for implementation and training purposes related to the use of Axon.
  3. The licence does not include the right to reproduce, modify or distribute the software. This provision is without prejudice to the rights arising from Articles 74–75 of the Act on Copyright and Related Rights.
  4. Shopware plugins made available by the Service Provider via the Shopware Store are subject to the licence terms indicated for the given plugin and to the Shopware Store terms, and not to these Terms.
  5. Customer Data remains the property of the Customer. The Service Provider acquires no rights to it and does not use it for its own purposes, in particular for training models, benchmarking or sale.
  6. The Service Provider may use statistical and aggregated data, which does not allow identification of the Customer or natural persons, to develop the Service.
  7. The Service Provider may use the Customer's name and logo in reference materials. The Customer may object to this at any time by sending a statement to [email protected]; the objection is effective from the moment of receipt.

§ 12. Liability

  1. The Service Provider is liable for non-performance or improper performance of the agreement on general principles, subject to the limitations set out below.
  2. The Service Provider's liability is limited to actual loss and does not include lost profits, loss of data arising from causes outside the Service Provider's infrastructure, loss of contracts or indirect damage.
  3. The Service Provider's total liability under the agreement, in each year of its term, is limited to the sum of net fees paid by the Customer in the 12 months preceding the event giving rise to the damage.
  4. The limitations in § 12(2) and § 12(3) do not apply to damage caused intentionally, personal injury or liability which may not be limited by law, including liability arising from personal data protection regulations.
  5. The Service Provider shall not be liable for the content and correctness of data originating from the Customer's Shopware, in particular for prices, discounts, stock levels and permissions. Axon presents this data in the form received from the Customer's system.
  6. The Service Provider shall not be liable for the consequences of the Customer providing an SW Access Token originating from an incorrect sales channel, nor for the consequences of using a Shopware instance that does not meet the requirements of § 4(2).
  7. Neither party shall be liable for non-performance of obligations resulting from force majeure. The party affected by force majeure shall notify the other party without delay.

§ 13. Data portability, switching providers and exit

The provisions of this section set out the Customer's rights and the Service Provider's obligations relating to switching between data processing services and porting data to the Customer's own infrastructure in accordance with Regulation (EU) 2023/2854 of the European Parliament and of the Council (Data Act).

  1. The Customer may at any time request:
    1. switching from the Service Provider to another provider of data processing services;
    2. porting of exportable data and digital assets to its own ICT infrastructure; or
    3. termination of the use of the Service and erasure of exportable data and digital assets without porting them to another provider or to its own ICT infrastructure.
  2. The maximum notice period for initiating the switching process is 0 days. The switching process begins upon receipt by the Service Provider of the Customer's request.
  3. In the case of switching providers, the Customer provides the Service Provider with the information necessary to carry out the switching process, in particular the details of the destination provider, if they are necessary to carry out the process.
  4. The switching process is carried out without undue delay, within a transitional period not exceeding 30 calendar days from the start of the switching process.
  5. If completion of the switching process within the period specified in § 13(4) is technically unfeasible, the Service Provider shall:
    1. within 14 working days of receipt of the Customer's request, inform the Customer of the technical unfeasibility of completing the process within that period;
    2. provide a duly substantiated justification of the reasons for that unfeasibility;
    3. indicate an alternative transitional period, which may not exceed 7 months.
  6. Notwithstanding § 13(5), the Customer may extend the transitional period once by a period it considers appropriate for its needs.
  7. During the transitional period, the Agreement remains in force and the Service Provider shall:
    1. ensure continuity of the Service on the existing terms;
    2. provide the Customer and third parties designated by the Customer with reasonable assistance necessary to carry out the switching process;
    3. act with due care to maintain the continuity of the Customer's business;
    4. provide the Customer with information on risks known to the Service Provider to the continuity of the provision of the Service related to the switching process;
    5. ensure an appropriate level of data security throughout the switching process, in particular during data transfer and during the period in which the data is made available to the Customer for download;
    6. support the Customer's exit strategy, in particular by providing information relevant to the effective completion of the switching process.
  8. Customer Data located in the Customer's Shopware instance remains available to the Customer regardless of the termination of the Service and does not require migration by the Service Provider.
  9. As part of the switching process, the following are subject to porting or export, to the extent that they remain under the control of the Service Provider:
    1. data entered by the Customer or Users in connection with the use of the Service;
    2. output data generated as a result of using the Service;
    3. metadata directly or indirectly generated or co-generated in connection with the use of the Service;
    4. interface settings of individual Users;
    5. the Store configuration handled within the Service;
    6. other data and digital assets generated directly by the Customer or directly concerning the Customer, necessary for the effective completion of the switching process.
  10. The Service Provider makes the data requiring export available in a structured, commonly used and machine-readable format.
  11. The following are excluded from the scope of data subject to export:
    1. the SW Access Token used for authentication and to provide access to the Shopware instance;
    2. API keys, client secrets, refresh tokens, cryptographic keys and other technical authentication data generated or used by the Service Provider to ensure the security, integrity or technical operation of the Service, unless they constitute Customer Data necessary to carry out the switching process;
    3. internal diagnostic logs of the Service Provider's infrastructure, including application logs, server logs and information used for error diagnostics, to the extent that they concern the internal functioning of the Service and their disclosure would lead to the disclosure of trade secrets, the internal architecture or the security mechanisms of the Service Provider;
    4. internal telemetry and monitoring data of the Service Provider's infrastructure, including technical metrics, tracing data and information concerning the monitoring of the performance or security of the Service, to the extent that they concern the internal functioning of the Service and their disclosure would lead to the disclosure of trade secrets, the internal architecture or the security mechanisms of the Service Provider.
  12. The exclusions referred to in § 13(11):
    1. may not hinder or delay the switching process;
    2. do not cover data belonging to the Customer or exportable data necessary for the effective reconstruction of its data and configuration with another provider or in its own ICT infrastructure;
    3. are applied only to the extent necessary to protect the security and integrity of the Service, the intellectual property rights or the trade secrets of the Service Provider or of a third party.
  13. After the end of the transitional period, the Service Provider shall enable the Customer to download the exportable data and digital assets for a period of at least 30 calendar days. The parties may agree on a longer period for making them available.
  14. The Service Provider does not charge the Customer any fees for the switching process or for data export.
  15. The Agreement is deemed terminated, and the Service Provider informs the Customer of its termination:
    1. in the case of switching providers or porting data to its own ICT infrastructure – upon successful completion of the switching process;
    2. where the Customer does not intend to switch providers or port data to its own ICT infrastructure and requests termination of the Service and erasure of its data – upon completion of the process of terminating the Service in accordance with the Customer's request.
  16. After expiry of the data download period referred to in § 13(13), or of a longer period agreed with the Customer, the Service Provider, provided that the switching process has been successfully completed:
    1. erases all exportable data and digital assets remaining under its control that were generated directly by the Customer or directly concern the Customer;
    2. deletes the Store configuration, the SW Access Token and the other data indicated in the Data Processing Agreement;
    3. may retain only data whose further storage is required by law, in particular billing documentation, for the period required by those regulations.
  17. At the Customer's request, the Service Provider confirms the erasure of data in documentary form.
  18. The Service Provider makes available to the Customer information concerning the switching procedure, including:
    1. the available methods of switching and porting data;
    2. the available export formats;
    3. technical limitations known to the Service Provider;
    4. information on the structures and formats of exportable data and on the standards and open interoperability specifications applied, in an up-to-date online register maintained by the Service Provider.

§ 14. Personal data protection

  1. With respect to personal data processed in connection with the use of the Service by Users and the Customer's customers, the Customer is the controller and the Service Provider is the processor to the extent set out in the Data Processing Agreement, constituting Annex 3 and concluded together with the agreement.
  2. With respect to Account data, billing data, correspondence and data collected on the useaxon.io website, the Service Provider is the controller. The rules are set out in the Privacy Policy.
  3. The Customer represents that it has a legal basis for processing the data processed using the Service and that it has fulfilled its information obligations towards data subjects.

§ 15. Confidentiality

  1. The parties undertake to keep confidential any information obtained in connection with the agreement that has not been made public, in particular technical, commercial and organisational data.
  2. The obligation lasts for the term of the agreement and for 3 years after its termination.
  3. The obligation does not apply to information whose disclosure is required by law or by a decision of a competent authority; the disclosing party shall notify the other party thereof, where permitted.

§ 16. Term, notice and termination

  1. The Customer may terminate the agreement at any time, with effect from the end of the current Billing Period. The fee for a commenced Billing Period is non-refundable, subject to Annex 2 item 2.
  2. The Service Provider may terminate the agreement with 30 days' notice.
  3. The Service Provider may terminate the agreement with immediate effect if:
    1. the Customer is more than 30 days in arrears with payment despite a request for payment;
    2. the Customer grossly breaches § 8;
    3. the Customer's use of the Service threatens the security of the Service or of other customers.
  4. Termination of the agreement does not affect the obligation to pay amounts that became due before its date.
  5. The provisions of § 11, § 12, § 13, § 15 and § 18 remain in force after termination of the agreement.
  6. The absence of active Stores for 90 days entitles the Service Provider to delete the Account, after prior notification given 14 days in advance.

§ 17. Amendments to the Terms

  1. The Service Provider may amend the Terms for important reasons, in particular: changes in legislation, changes in the scope or manner of providing the Service, changes in technology, changes on the part of sub-processors, security requirements or decisions of authorities.
  2. The Service Provider shall give notice of an amendment on a durable medium, to the email address assigned to the Account, at least 30 days in advance, indicating the scope of the amendments and the reason for them.
  3. A Customer who does not accept the amendment may terminate the agreement with effect from the date on which the amendment enters into force. Failure to terminate constitutes acceptance.
  4. Amendments resulting solely from mandatory provisions of law enter into force within the time limit specified by those provisions.
  5. The Service Provider maintains an archive of previous versions of the Terms at useaxon.io.

§ 18. Final provisions

  1. The Agreement is governed by Polish law. All disputes arising out of or in connection with the Agreement are subject to the exclusive jurisdiction of the Polish courts having local jurisdiction over the Service Provider's registered office, subject to mandatory provisions of European Union law and jurisdictional provisions which the parties cannot effectively exclude. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
  2. Disputes are resolved by the common court having local jurisdiction over the Service Provider's registered office. The parties shall make a good-faith attempt to resolve the dispute amicably before referring the matter to court.
  3. In the event of any conflict between the Terms and the Data Processing Agreement, the Data Processing Agreement shall prevail with respect to personal data protection.
  4. In the event of any conflict between language versions of the Terms, the Polish version shall be binding.
  5. The Customer may not transfer the rights and obligations under the agreement without the written consent of the Service Provider. The Service Provider may transfer the agreement in the event of the sale of the enterprise or an organised part thereof, notifying the Customer 30 days in advance; the Customer is then entitled to terminate the agreement.
  6. The invalidity or ineffectiveness of individual provisions does not affect the validity of the remaining provisions. They shall be replaced by the provision closest to the economic purpose of the invalid provision.
  7. Annexes forming an integral part of the Terms:
  8. The Terms are made available free of charge at useaxon.io in a form that enables them to be downloaded, reproduced and recorded.

Annex 1 – Price list and billing terms

Version effective from 22.09.2026.

1. Axon Standard plan

CurrencyNet fee per Store per month
PLN899
EUR199
USD229

For Customers from Poland, VAT at the rate of 23% is added to the price.

2. Scope of the plan

No limits on the number of: Users, devices, quotes, orders and customers.

Included in the price: the application in browser and installable (PWA) versions, local data cache, barcode scanning, import of requirements from a spreadsheet, interface in PL/EN/DE, adaptation of the colour scheme to the Customer's visual identity, support in accordance with Annex 2, functional updates.

3. Billing

Billing Period: monthly, in advance. Annual billing with a 10% discount available on request.

Payment methods: payment card and SEPA Direct Debit for EUR; payment card for USD; payment card and bank transfer for PLN.

Payment processing: Stripe Payments Europe, Ltd.

4. Trial Period

14 days, free of charge, without providing card details, full range of features, once per Customer.

5. Dependence of features on Shopware licences and configuration

Some features require licences or modules on the Shopware side which the Service Provider does not supply. B2B Components features are not available in Shopware Community Edition or in the Shopware Rise plan. Obtaining and maintaining the appropriate Shopware plan, as well as enabling individual modules for the relevant customer groups and accounts, is the responsibility of the Customer. The Service Provider does not act as an intermediary in the purchase of Shopware licences and shall not be liable for their availability, terms and costs.

If the required plan or module is not active in the Customer's Shopware instance, the corresponding Axon features remain unavailable. This does not constitute a defect of the Service or grounds for a reduction in remuneration.

6. Announced features

MessagePack transport, reducing response times for large catalogues, will be made available after the release of the base version of the Service, as a free Shopware plugin distributed via the Shopware Store. Its installation and use are subject to the Shopware Store terms and the licence indicated for the plugin. The feature is optional; the Service operates without it.

7. PaaS and Self-hosted plans

Deployment in the Customer's infrastructure, a custom domain, dedicated modules and deeper customisation are subject to a separate quotation and a separate agreement. These Terms do not apply to them to the extent that the separate agreement provides otherwise.

8. Premium support

Shorter response times and a dedicated developer – a paid add-on, priced individually. The terms are set out in Annex 2.