Contact

Contact

Axon is built by the CREHLER team in Zielona Góra, Poland. You write directly to the people who develop the product — no call centre, no auto-replies.

Write to us Book a 30-minute demo
The right address

Reach the person who can actually help

Sales

Talk about a rollout

Pricing, annual billing, PaaS and self-hosted plans, a custom domain or dedicated modules.

[email protected]
We reply on business days
Support

Technical help

Something is not working in the app, in the Shopware connection or in the panel. For companies using Axon.

[email protected]
Mon–Fri 9:00–16:00 CET · tickets accepted 24/7
Billing

Invoices and payments

Invoice details, changing country or VAT number, questions about subscription payments.

[email protected]
Include your store name from the panel
Security

Personal data and vulnerabilities

Personal data requests and vulnerability reports. We take no legal action against good-faith reporters, on the terms set out in the SLA.

[email protected]
We reply within one month at the latest
A ticket we can fix

We keep no logs, so your description matters

Axon connects straight to your Shopware and we keep no access logs. Good news for your data — and the reason we ask for a few details.

Response times (SLA) Common problems
  1. 01 Company name and store address
  2. 02 The steps that led to the problem
  3. 03 Quote, order, invoice or customer number
  4. 04 A screenshot — and, if you can, the browser console output
  5. 05 Device and browser
  6. 06 Date and time it happened
Company details

CREHLER Sp. z o.o.

ul. Generała Władysława Sikorskiego 4/120
65-454 Zielona Góra, Poland
KRS 0000589243 · NIP 9731024669 · REGON 363109359

Axon is a CREHLER product. The application infrastructure runs in the OVH data centre in Warsaw.

crehler.com →